CDC+ >Important Notice

Important Notice 4/25/2008

Change of Hours for Customer Service and Phone Submission of Timesheets, Invoices, and Requests for Reimbursement

Due to construction in the APD Central Tallahassee Office, all employees must leave the building by 5 p.m. each evening. This means that our customer service staff will not be able to answer calls after 5 p.m. beginning Thursday, April 24. Construction will continue for two to three months. During that time, our customer service line will be staffed between the hours of 8 a.m. and 5 p.m. If you call after 5 p.m., you will be able to leave a voice mail message and APD will return your call within one business day.

Additionally, this means you will not be able to call in timesheets, invoices, or requests for reimbursement after 5 p.m. during payroll reporting periods while the building is undergoing maintenance. You may enter timesheets, invoices, and requests for reimbursement via our website up until 7 p.m. on the second day after the payroll period ends. However, the customer service unit will only be able to receive timesheets, invoices, and requests for reimbursement via the phone until 5 p.m.

Special Notice Regarding the May 1 and 2 Payroll Reporting Period

Please also be aware that a small percentage of timesheets, invoices, and requests for reimbursement entered over the web typically have errors such as incorrect provider ID or incorrect service codes. CDC+ employees work to correct these errors each payroll to ensure prompt payment. Due to the very limited amount of building access that employees will have during the next payroll reporting period, we will have less time and ability to correct web entries. Please be careful to use correct service codes and provider identification numbers when entering information over the web. Additionally, please plan to submit web entries on the first day of reporting, May 1, in order to permit maximum possible time for staff to review and correct errors. The date for electronic funds transfer receipt, and mailing date for paper checks, will be May 9. For web submissions that have errors, payment may be delayed until May 12. We anticipate that very few people will experience delays, as the majority of web submissions are accurate, and we will work hard to ensure a successful payroll despite our limited building access. If you have any questions, please contact the Customer Service Center at 1-866-761-7043.

Tiers and CDC+

There have been questions regarding the impact of the agency's move to a "Tier Waiver System" on CDC+ participants. A letter will be sent out in late May with general information about the tiers. CDC+ particpants' Tier assignments and associated cost plan will be determined using the same methodology as that used for participants in the traditional waiver. Funding associated with the cost plan (minus the 8 percent discount and the administrative fee) will be converted to a CDC+ budget, as always. Participants will continue to enjoy the current level of flexibility with regard to designing their purchasing plans.

Thank you as always for your participation in the CDC+ program!