About Support Coordination
Overview:
An overview of Support Coordination including qualifications, responsibilities,
monitoring and how to apply to become a support coordinator.
What is Support Coordination?
Support Coordination is the service of advocating, identifying, developing, coordinating
and accessing supports and services on behalf of individuals or assisting individuals
and their families to access supports and services on their own.
How many people can I serve?
Support coordinators may not carry a caseload of more than 36 individuals.
What is the rate of pay?
Support coordinators are reimbursed at a monthly rate of $161.60 per individual.
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What are the qualifications for becoming a Support Coordinator?
- Must be certified and enrolled as a Medicaid Waiver provider of Support Coordinator.
- May be either single (solo) providers or agency providers.
- If employed by an agency, must have a bachelor's degree and two years professional
experience in developmental disabilities, special education, mental health, counseling,
guidance, social work or health and rehabilitative services.
- If a solo provider, must have a bachelor's degree and three years experience in
developmental disabilities, special education, mental health, counseling, guidance,
social work or health and rehabilitative services.
- A minimum of 60 hours of pre-service training is required consisting of 34 hours
of statewide pre-service training and 26 hours of district specific training which
includes orientation to the district, local resources and local operational
procedures.
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What are some of the responsibilities of a
support coordinator?
- Monthly progress notes, which adequately document the support coordination
services, rendered.
- At a minimum, two monthly contacts with or on behalf of the individual. These
include telephone contact, face to face visits in the individual's home or
elsewhere, contact with another provider to discuss progress toward achieving
goals identified on the support plan and letter writing if related to services
and benefits specific to the individual's needs. Support coordinators are
expected to meet the needs of the individuals they serve regardless of the
number of contacts it takes to meet those needs.
- Contacts should be meaningful and relate to follow up on the individual or
family's concerns, advocacy, increasing the individual's involvement in the
community, monitor health and safety or assist the individual reach desired
outcomes on the support plan.
- Have on file in the individual's central record, the current annual support
plan, cost plan and supporting documents.
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What are some of the Monitoring Requirements?
Support coordinators are monitored on an annual basis. Providers who have
achieved at least an overall score of 85% are considered to have a successful
monitoring. Those below 85% must complete a plan of corrective action. Those
providers who score 90% are not monitored the following year. The quality
assurance process includes both a provider performance review, which is a
review of regulatory compliance and a person centered review that focuses
on an interviews with the individual receiving services to assure his outcomes
a being met, adequate follow through is being done and services are
satisfactory to the individual.
Who should I contact to apply to become a support coordinator?
Contact the provider enrollment staff in the area where you will be working. You will need to complete Agency for Persons with Disabilities Waiver Provider forms and the Medicaid Provider Enrollment Application. The Florida Medicaid Provider Enrollment Application can be found on the Agency for Health Care Administration's Website.
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