APD iConnect

Frequently Asked Questions (FAQs)





  • How are providers being prepared now for their "go live" date?
  • APD is currently working with provider stakeholders to begin the process of communicating with the provider network. In time, APD will work directly with regions to open dialogues with providers and begin training with them. APD will be attending provider meetings that are part of the regional schedule to provide more information. As the "go live' date gets closer there will be training modules available online and classroom training scheduled.

Consumer Portal

Cost Plans

Data Integrity



  • What is an electronic visit verification (EVV) system?
  • Electronic visit verification (EVV) systems are used to verify that specific in-home waiver services are provided.

  • What will EVV track?
  • The EVV app will allow the direct service provider to record the time the service begins, the time the service ends, the location in which the service was provided (including community inclusion activities), and documentation of the session note. The information recorded in the app will meet the claim preadjudication rules for claim submission.

  • Will WSCs be required to use the EVV app?
  • Waiver Support Coordination has not been designated a service that will require Electronic Visit Verification (EVV). Services requiring EVV are personal supports, respite (not in a licensed home), and nursing.

  • If EVV is required for a service, who will provide the device?
  • The app for EVV will work on any smartphone, tablet, or laptop. Individual providers will determine how they intend to address equipment requirements.

  • Why must we use an EVV system?
  • The 21st Century Cures Act (the Cures Act) was enacted on December 13, 2016. Section 1903(l) of the Cures Act requires Florida iBudget waiver service providers use EVV systems for personal supports and respite services that require an in-home visit. The CDC+ program will use an EVV system for in-home supports and personal care assistance. EVV systems are meant to improve the quality of in-home services to people who rely on them and reduce fraud, waste, and abuse.

  • Who is affected by this new change?
  • All iBudget waiver providers that provide personal supports and respite in-home services will be affected, as well as CDC+ providers that provide in-home supports and personal care assistance.

  • How can I provide input and receive updated information about the EVV system?
  • The Agency for Persons with Disabilities has relied on stakeholder input from individuals receiving waiver services, their families, advocacy groups, provider agencies, individual caregivers, and many others to determine how the EVV system will work. For more information and to receive updates about the EVV requirements, visit the APD iConnect page on APD’s website and the Centers for Medicare & Medicaid Services website at https://www.medicaid.gov/medicaid/hcbs/guidance/electronic-visit-verification/index.html. To provide input to the APD team about the EVV system, please email iConnect@apdcares.org.


Incident Reporting


Provider Enrollment


Record Retention


Stakeholder Testing

System Requirements