Support Coordination Frequently Asked Questions (FAQ's)
What is Support Coordination?
Support Coordination is the service of advocating, identifying, developing, coordinating and accessing supports and services on behalf of individuals or assisting individuals and their families to access supports and services on their own.
How many people can I serve?
Some individuals are served half-time (limited support coordination" and some are served full-time. The total caseload may not exceed the equivalent of 43 full-time individuals served.
What is the rate of pay?
Support coordinators are reimbursed at a monthly rate of $125.71 per individual receiving full support coordination and $62.86 per individual receiving limited support coordination.
What are the qualifications for becoming a Support Coordinator?
Must be certified and enrolled as a Medicaid Waiver provider of Support Coordinator.
May be either single (solo) providers or agency providers.
If employed by an agency, must have a bachelor's degree and two years professional experience in developmental disabilities, special education, mental health, counseling, guidance, social work or health and rehabilitative services.
If a solo provider, must have a bachelor's degree and three years experience in developmental disabilities, special education, mental health, counseling, guidance, social work or health and rehabilitative services.
A minimum of 60 hours of pre-service training is required consisting of 34 hours of statewide pre-service training and 26 hours of district specific training which includes orientation to the district, local resources and local operational procedures.
What are some of the responsibilities of a support coordinator?
Monthly progress notes, which adequately document the support coordination services rendered.
At a minimum, two monthly contacts with or on behalf of the individual. These include telephone contact, face-to-face visits in the individual's home or elsewhere, contact with another provider to discuss progress toward achieving goals identified on the support plan and letter writing if related to services and benefits specific to the individual's needs. Support coordinators are expected to meet the needs of the individuals they serve regardless of the number of contacts it takes to meet those needs.
Contacts should be meaningful and relate to follow up on the individual or family's concerns, advocacy, increasing the individual's involvement in the community, monitor health and safety or assist the individual reach desired outcomes on the support plan.
Have on file in the individual's central record, the current annual support plan, cost plan and supporting documents.
What are some of the Monitoring Requirements?
Support coordinators are monitored on an annual basis. Providers who have achieved at least an overall score of 85% are considered to have a successful monitoring. Those below 85% must complete a plan of corrective action. The quality assurance process includes both a provider performance review, which is a review of regulatory compliance and a person-centered review that focuses on an interviews with the individual receiving services to assure his outcomes a being met, adequate follow through is being done and services are satisfactory to the individual.
Who should I contact to apply to become a support coordinator?