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Background Screening Clearinghouse Processing Time

August 25, 2016

Please Note—

The Department of Children and Families (DCF) is experiencing a higher volume of background screening requests and calls because of changes to childcare background screening requirements and after school programs revving up for the new school year.  APD anticipates the background screening processing times will be back to normal in about one month.  Please take into consideration:

1st- Initiate all new screenings using an APD program originating agency identifier (ORI).  DCF removed the automatic determination option for its programs; therefore, anyone initially screened using a DCF originating agency identifier (ORI) will experience much longer processing times.

2nd- Screening results that contain a criminal record will experience longer processing times.  Eligibility must be determined manually by a DCF analyst.  In some cases, additional information must be gathered prior to making a determination, so the processing time can range from 30-60 business days.    

3rd- The DCF helpdesk wait times also increased because of the high volume of phone calls and background screening user agreement submissions.

For additional assistance or clarification on backgrounding screening and the processing time, please e-mail or call your local APD regional office.

APD Background Screening

Prior to Employment, all applicants should complete the following requirements:

  • Level 2 Background Screening (FBI and FDLE)- The Clearinghouse Results Website is used to initiate screenings, search approved Livescan vendors, check/print screening results, and maintain an employee roster.
  • Local Criminal Records Check – The law allows for a check of local records with any law enforcement agency in the jurisdiction of the person being screened resides.   (Local Sheriff’s Office or Clerk of Courts)
  • APD Affidavit of Good Moral CharacterAll personnel must complete and have notarized before employment.  Affidavit from other Agencies will not be accepted. (See requirements for CDC+ CGMC form)
  • Employment History Checks – Covering 2 year period preceding position they are applying for.  All periods of unemployment should be explained.  Verification is required.

Provider Clearinghouse (CLH)

APD has joined an online statewide background screening system, "The Clearinghouse." The purpose of the Clearinghouse is to provide a single source for background screening results for persons screened for employment or licensure who would provide services to children, the elderly and people with disabilities. It’s a new and more convenient way for APD providers to conduct background screenings on prospective employees.

APD providers are now able to use the Clearinghouse for their background screening requests, as of May 25, 2015. This applies to the following types of providers:

  • APD Providers
  • APD Medicaid Waiver Providers
  • APD Developmental Disability Centers
  • APD Consumer-Directed Care Plus (CDC+) Consumers/Representatives

Providers must regsiter with the system before they can make background screening requests. To register, please visit the Instructions to Register page. More details can be found in the User Registration Guide for APD and Medicaid Providers posted below. Preregistration is free of charge. Consumer-Directed Care Plus (CDC+) participants can find more information specific to them on the CDC+ page. Once registered, providers can use the link below to access the system.

Clearinghouse Login: Single Sign-On Portal

Log in the Clearinghouse, enter through access to “Department of Children & Families”, search and pull up profile page, click on “Initiate Agency Review” to determine eligibility status for “APD General”, submit results in accordance to APD instructions. (View Example of Clearinghouse Profile Page with Eligibility Results for APD)

Clearinghouse Training and User Guides

APD - Provider Employee Screening and Rescreening

In addition, training videos are available to assist new users on how to navigate and retrieve information from the Clearinghouse.


How to Search the Clearinghouse and Individual Profiles

How to Initiate a New Screening

How to Add or Edit an Employment or Contract History in the Clearinghouse Results Website (CRW)

How to Initiate an Agency Review in the Clearinghouse Results Website (CRW)

How to Initiate a Resubmission for Screening

Live-Scan Fingerprints

The Clearinghouse includes a list of live-scan vendors that allows users to make an appointment for fingerprinting online. The following information must be presented at the time of screening:

  1. A valid picture ID - Required by the Florida Dept. of Law Enforcement (FDLE).
  2. Agency Identifier (ORI) number  - A number assigned by FDLE.
  3. Live Scan OCA number - A number issued by DCF.

Please contact the nearest DCF office or call the helpdesk at 1 (888) 352-2842 to obtain an ORI or Live-Scan OCA number.

Clearinghouse Help Desk

For questions or help on how to use the Clearinghouse website, please contact:

Department of Children and Families (DCF) Help Desk: 1-888-352-2842
or www.myflfamilies.com/backgroundscreening

Agency for Health Care Administration (AHCA) Help Desk: 1-800-289-7799 Opt. 4
or http://ahca.myflorida.com/MCHQ/  

APD Background Screening Clearinghouse Contacts

Region Regional Contact Information Contact Name
Central  407-245-0440
Debby Little
Priscilla Weeks
Northeast  904-992-2440
Roberta Phifer
Cynthia Camplin
Northwest  850-487-1992
Briana Golar
Rita Hughes
SunCoast  1-800-615-8720
David LePere
Linda Henderson
Southeast  561-837-5564
Clausette Devallon
Yvonne Roberts
Southern  305-349-1478
Hillary Jackson
Kirk Ryon

Consumer-Directed Care Plus (CDC+)

CDC+ consultants, participants, and representatives will have the opportunity to learn how to use the clearinghouse as part of onboard training and at support group meetings. Visit the CDC+ website to register for training and to check the schedules for updates.

CDC+ New Consumer/Representative Training Registration

CDC + New Consultant Training Registration

2015 Training and Support Group Meeting Schedules

Frequently Asked Questions

Please note background screening is just one part of the service application process. Visit APD's Provider Enrollment website for more information.

General Clearinghouse Questions

Clearinghouse Web Portal Questions (Coming soon)

Explanation of Clearinghouse Results

Other Links

Agency for Health Care Administration (AHCA) - Background Screening

Department of Children and Families (DCF) - Background Screening

Background Screening Clearinghouse - (AHCA) - Login Portal

393.0655 Florida Statute - Screening of direct service providers

393.0657 Florida Statute- Persons not required to be refingerprinted or rescreened

408.809 Florida Statute - Background screening prohibited offenses

435.04 Florida Statute - Level 2 screening standards

110.027 Florida Statute   Penalties