APD > Consumer Directed Care Plus (CDC +)

CDC+ is a long-term care program alternative to the Medicaid Home and Community-Based Services (HCBS) Medicaid Waiver. The program provides the opportunity for individuals to improve the quality of their lives by being empowered to make choices about the supports and services that will meet their long-term care needs and to help them reach their goals.


  • CDC+ Offices Closed on State Holidays As we approach the holiday season, be sure to keep in mind that the CDC+ offices (including the toll-free customer service lines) will be closed on official state recognized holidays. Please make note of the following dates:

    • Veterans' Day, Tuesday, November 11*
    • Thanksgiving, Thursday and Friday, November 27 and 28
    • Christmas Day, Thursday, December 25
    • New Year's Day, Thursday, January 1, 2015

    *Because the CDC+ offices will be closed on these days, consumers/representatives unable to submit claims through the secure web or Interactive Voice Response (IVR) phone systems will have only Monday, Nov. 10, to submit claims by phone. We recommend that you utilize the secure web or IVR phone system for your claim submissions. If you need assistance with either system, please contact the CDC+ Customer Service team at 1-866-761-7043.
  • On January 1, 2015, Florida’s minimum wage increased to $8.05 per hour. All workers, except for those who perform Companion service, must be paid at least $8.05 per hour. If you currently have directly hired employees (DHEs) earning less than this amount, please plan to submit a Purchasing Plan Update increasing their hourly rate for an effective date of January 1.

  • Quality Assurance Reviews: The Delmarva Foundation is contracted by the Agency for Health Care Administration (AHCA) to provide quality assurance for the State's Developmental Disabilities Service system, which includes the Consumer Directed Care Plus program. The review process consists of two major components: Person Centered Reviews (PCR) and Provider Discovery Reviews (PDR). The PCR includes an interview with the CDC+ participant to determine the quality of the participant's service delivery system from the participant's view. The PDR focus is on the consultant and the representative in relation to compliance with standards set forth in the 1915(j) State Plan Amendment. When selected for review, the PCR component is voluntary but the PDR is mandatory. Please refer to the attached two documents for additional important information related to compliance with quality assurance reviews and background screening alerts.

Readiness Review

Training Registration

CDC+ Training Material

Background Screening Information for CDC+ only

Claim Submissions

This is where you are to enter your CDC+ timesheets, invoices, and reimbursement requests

IVR - Interactive Voice Response Phone System


A viewable and downloadable version of the Participant Notebook and Appendix. The Appendix includes all forms that are used by participants in the CDC+ Program.


All forms required for Waiver Support Coordinators to become enrolled with Medicaid to provide consultant services and to be entered into the CDC+ Consultant Registry, which is required before a CDC+ participant can select a consultant.

Fiscal/Employer Agent Enrollment Forms

These are all the forms required for the consumer (participant) and his or her employees and vendors to become enrolled with the Fiscal/Employer Agent. These documents provide authorization required by the Federal government and the state of Florida to pay your employees and vendors, withhold and pay employer and employee taxes and other required payroll withholdings, and communicate with the IRS and the Florida Department of Revenue on your behalf as it relates to your CDC+ household business.

Household Employer Forms

Forms required by the Federal government to be used by all employers to provide to their employees and/or to have prominently displayed in the workplace.