Regional Offices > Southeast Region

APD Southeast Region Office


111 South Sapodilla Avenue
Suite 204
West Palm Beach, FL 33401
Phone: 1 (844) 766-7520
Fax: (561) 650-6874


Southeast Region Staff


    Rita Castor - Southeast Region Director

    Rita Castor
    Southeast Region Manager


Fort Lauderdale Field 10 Office

3125 W Commercial
Suite 200
Fort Lauderdale, FL 33309
Phone: (954) 467-4218
Fax: (954) 467-4325


Provider Enrollment Information - for both New Providers and Existing Providers

Provider Applications are for new Providers and Provider Expansion Request Forms are for Existing providers wishing to expand geographically, provide additional services, or to expand from solo to agency status.

EFFECTIVE IMMEDIATELY: Pursuant to the iBudget Waiver program, authorized under 1915 (c) of the Social Security Act, and because of critical needs for some specific provider types, APD will no longer operate two open enrollment periods each year for provider applicants of services furnished under the iBudget waiver.  Effective immediately, Regional offices will accept provider applications at all times.

Although APD will accept provider applications at all times, please keep in mind that certain critical needs exist for specific provider types in each APD Region. Each Region will identify critical service needs as defined below. 

Southeast Region Critical Service Needs are as Follows:

For applicants who reside in the Southeast Region, the following services are considered Critical Need Services:

  1. Behavior Analysis
  2. Waiver Support Coordination                         

Provider applicants who do not currently have an “APD General” line item eligibility determination in the AHCA Background Screening Clearinghouse and need to submit their Request for the Background Screening Clearinghouse to the Southeast Region; please email the completed Request for the Background Screening Clearinghouse form to Southeast.Intent@apdcares.org

For Official Transcripts for WSC applicants must be sent to the following address:
Yvonne Roberts
201 W. Broward Blvd, Suite 303
Fort Lauderdale, Florida 33301
yvonne.roberts@apdcares.org


Incident Reporting Form Instructions

Southeast Region Critical Incident Report and After Hours Emergency Phone Line: Primary 561-568-0795 or Secondary 561-248-5764 Critical Incidents must be reported to the APD Regional/Field Office within one hour of becoming aware of the incident. The initial report may be made via telephone, however, an Incident Reporting Form must be filled out and submitted to the Regional Office no later than one business day after initial reporting. Incident Reports, follow-up reports and reports of death should be sent in via email to Southeast.incidentreports@apdcares.org


Standard APD Regional Office E-mail Addresses

As you are aware, there are several workflow processes at APD such as submitting cost plans, support plans, significant additional needs, etc.  Therefore, APD has created the following standard e-mail addresses you can use to send these types of information to APD.  Please use these e-mail addresses to send encrypted confidential information to APD.

Also, keep in mind that you may still contact Regional staff members via telephone if you have questions, concerns, or issues which require immediate attention.  

southeast.behavioral@apdcares.org

  • For LRC
  • As requested by Region and/or LRC Chairperson
  • Reactive Strategies

southeast.caseloads@apdcares.org

  • WSC caseload submittals

southeast.CDC@apdcares.org

  • Purchasing Plans
  • Participant Information Update form
  • Direct Hire Employee [ name change/address change ]

southeast.complaints@apdcares.org

  • Includes complaints made by or against APD Providers, Waiver Support Coordinators, or APD staff members

southeast.crisis@apdcares.org

  • Documentation for pre-enrollment crisis enrollment
  • Not for use in SFR submissions

southeast.eligibility@apdcares.org

  • Intake and Eligibility applicant documentation for APD pre-enrollment eligibility

southeast.forensics@apdcares.org

  • Competency evaluations
  • Court Orders

southeast.hearingrequests@apdcares.org

  • Regional Hearing Requests

southeast.incidentreports@apdcares.org

  • Initial report and follow up reports
  • Death report

southeast.medicationerrors@apdcares.org

  • Medication Error reports
  • Corrective Action Plan

southeast.providerenrollment@apdcares.org

  • Enrollment ( Solo or Agency Provider Checklist; Provider Application; Provider Reference Form; Background Screening Results – include Exemptions to a Disqualifying Offense; Employment History check; Local Criminal Records check; APD affidavit of Good Moral Character; Proof of Completion of Required Training; Copy of AHCA Medicaid Provider welcome letter; Applicant Signed Medicaid Waiver Services Agreement; Regional iBudget Enrollment Application – Waiver Support Coordinator (WSC ), or, Regional iBudget Provider Enrollment Application – non WSC )
  • Updates to Provider Demographics ( change of address, phone and email changes )
  • Provider Expansion Request Forms ( service array and/or expansion within region or additional regions )

southeast.QAorQItechnicalassistance@apdcares.org

  • [ Not for Plan of Remediation ]
  • Request for technical assistance related to remediation and/or QIO reviews

southeast.QSI@apdcares.org

  • Requested documentation for QSI Assessment

residential.referrals@apdcares.org

  • Placement Referral Packets [ APD licensed homes ]
  • Placement Referral Packets [ ICF ]

southeast.residential@apdcares.org

  • ICF transitions into APD licensed home
  • Licensed Home – census
  • Room and Board Payment Requests
  • Corrective Action Plan

southeast.SANs@apdcares.org

  • Significant Additional Needs – increase in funding
  • ( be certain to include all supporting documentation )

southeast.supportedemployment@apdcares.org

  • Caseloads
  • Employment information

southeast.supportedliving@apdcares.org

  • Caseloads
  • Disaster/Emergency plan
  • Stipend/Start-Up request

southeast.supportplans@apdcares.org

  • Annual or Updated support plan
  • ( include all supporting documentation for services requested )

southeast.wscselection@apdcares.org

  • Waiver Support Coordination selection ballots

DSM secure email will no longer be accessible to APD after June 30, 2014.  Effective July 1, 2014 APD will implement the following email addresses mailboxes for use by Waiver Support Coordinators, providers, and others when sending client-related information to APD.  This group of mailboxes replaces secure mailboxes previously used when providing APD staff with information on a broad range of topics intended for evaluation, review and action by APD staff.  

APD’s IT office identifies acceptable encryption methods, as follows:

Microsoft Office applications (for example, Word and Excel)
This is the preferred method.  If you already have Word and Excel version 2007 or higher, this option is already available at no cost.  As long as all the confidential APD consumer information is contained within the encrypted document, it can be sent as an attachment to a regular, unencrypted e-mail.  If you do this, please remember to not include any information about APD consumers in the body or subject line of the e-mail except the iBudget PIN number which is only known internally to APD staff and APD providers.  Below are links to instructions on how to encrypt using Word and Excel.

Word 2013 encryption instructions:
http://intranet.apd.myflorida.com/it/security/policies-and-procedures/encrypt-word-document.pdf

Excel 2013 encryption instructions:
http://intranet.apd.myflorida.com/it/security/policies-and-procedures/encrypt-excel-document.pdf

Encrypted web e-mail
Similar to the DSM web-based e-mail system, there are other free (e.g., SendInc) or paid (e.g., ZixMail) options to send secure, encrypted e-mails to APD.  This method encrypts the entire e-mail, including any file attachments, but some still display the subject line so please remember to not include any information about APD consumers in the subject line.  While this is an acceptable method of sending confidential consumer information to APD, this requires APD staff to create and maintain separate accounts (user names and passwords) for each different system.

ZIP applications
There are several free and paid “ZIP” type applications (e.g., WinZip) available that can compress one or more files into one ZIP file, some but not all of which can also encrypt the file(s).  These ZIP applications that can also encrypt will encrypt any type(s) of file(s) you ZIP.  You can then send the encrypted ZIP file which contains the confidential APD consumer information in a regular, unencrypted e-mail to APD.  If you do this, please remember to not include any information about APD consumers in the body or subject line of the e-mail except the iBudget PIN number which is only known internally to APD staff and APD providers.
NOTE:  Some methods of encryption use a particular type (algorithm) by default.  If you are given options, the best encryption type to select is AES 128-bit or higher.  If AES is not available, the next best type is 3DES (also known as Triple DES).  It is recommended you do not choose regular DES as it has been proven to be a weak encryption method.

Guidance on Setting Encryption Passwords
Whenever you encrypt a file, you must set a password needed to open the document.  To make this process easier for you and APD staff, please use your Medicaid Provider Number as the password to encrypt.  If you do not have a Medicaid Provider Number, please contact your local field office to let them know what password you will be using.