Background Screening > Helpdesk and Regional Contacts

Questions or issues relating to the Clearinghouse or background screening results on the website should be directed to the following:

Department of Children and Families (DCF) Helpdesk
https://www.myflfamilies.com/services/background-screening
Helpdesk Phone: 1-888-352-2849

For additional assistance or clarification about background screening, please e-mail or call your local APD regional office:

• Northwest (Tallahassee, Panama City, Pensacola Office)

Northwest Regional Office Phone: 850-487-1992




• Northeast (Gainesville, Jacksonville, Daytona Office)

Sandra Hill 904-992-2426 Sandra.Hill@apdcares.org




• Central (Orlando, Lakeland, Wildwood Office)

Priscilla Weeks 352-330-2758 Priscilla.Weeks@apdcares.org




• Suncoast (Clearwater, Tampa, Fort Myers Office)

Linda Henderson 813-233-4362 Linda.Henderson@apdcares.org

Sonja Pemberton 239-292-9580 Sonja.Pemberton@apdcares.org




• Southeast (Palm Beach, Ft. Lauderdale Office)

Clausette Devallon 561-822-4587 Clausette.Devallon@apdcares.org

Yvonne Roberts 954-467-4251 Yvonne.Roberts@apdcares.org




• Southern (Miami Office)

Yugoslavia Marte 305-377-5203 Yugoslavia.Marte@apdcares.org

Tania Telfort 305-377-5550 Tania.Telfort@apdcares.org




• CDC+ Customer Service (for CDC+ Consumers only)

1-866-761-7043

http://apdcares.org/cdcplus/