APD iConnect

iConnect’s Goal: Provide a system that elevates the client by uncovering opportunities to increase quality engagements and service delivery, enabling the system of care to achieve a state of thriving.

As APD’s client data management and electronic visit verification system, iConnect is the hub for information related to individuals who have previously or are currently receiving services through APD and its provider network and is a tool to ensure services are being delivered at the right place and right time through validation of service delivery.

Please see helpful resources below for valuable information for our providers and stakeholders.

iConnect Resources

iConnect Helpful Tips

For helpful tips on how to quickly facilitate an action in iConnect, please click the below link. Tips will be updated monthly.

APD Frequently Asked Questions

For frequently asked questions and answers, please click the below link. Information will be updated as necessary.

APD iConnect Town Hall Meetings 2023

Stakeholder feedback is important and valued!

APD and WellSky have recently hosted iConnect Town Hall meetings across the state to share how we are working to ensure we deliver an IT system that complements the incredible work you do each day. Included in the Town Hall meetings is an overview of the history of iConnect, a roadmap for delivering on implementation, and what can be expected next. To view the slides presented at the Town Hall meetings, Click Here.

Existing iConnect Users

All existing iConnect users are encouraged to check the APD iConnect eLearning Library for job aides, training materials, and other learning resources.

If you have an active user account for APD Help Desk Ticketing System please use this method to report issues and receive assistance as quickly as possible.

New/Prospective iConnect Users

If you are a new prospective user and need assistance with user account creation or related issues, please contact your APD Region Provider Team.

Contact Us

As an additional forum to collect critical feedback, stakeholders can also utilize our iConnect inbox: iConnect@apdcares.org. We appreciate you taking the time to consider providing input and suggestions on how we can continue to make the system more user-friendly and identify opportunities for enhancements as our needs evolve.

If you need assistance with APD iConnect, please contact APD Help Desk at 833-400-3420 (TTY: Dial 711 first to relate to a Telecommunications Relay Services Operator).