CDC+ > Electronic Visit Verification (EVV)

Electronic Visit Verification (EVV)

CDC+’s Electronic Visit Verification (EVV) system complies with the federally mandated 21st Century Cures Act’s requirement for certain providers of in-home services to log their visits through a tracking application and for consumers/Representatives to check these visits for accuracy. More information about the Cures Act can be found here.

For now, providers of Personal Care Assistance (PCA), In-Home Supports (IHS), and Respite—both day (RSPD) and hour (RSPH)—who do not meet the Department of Labor definition of a live-in provider are required to participate. See page 56 of the How-to Guide for additional information about live-in status.

Username and password information is mailed to providers and consumers/Representatives in the following fashion:

  • Consultants are mailed passwords for their consumers/Representatives.
  • Consumers/Representatives are mailed their username and the passwords for their providers.
  • Consumers/Representatives need to contact their Consultant to obtain their password.
  • Providers are mailed their usernames and must contact their consumers/Representatives for their passwords.

CDC+ monitors for new consumers/Representatives and new providers and mail out credential information twice a week. Approved new providers do not have to wait until they receive their usernames/passwords to begin performing services.

The EVV system does not replace CDC+’s current timesheet requirements.

How to Download CDC+ EVV Application

 Apple Devices  Android Devices

 Download the app here

 Download the app here

 Access training information

 Access training information


Apple Devices

  • Providers with Apple (iOS) smartphones or tablets may download the application from the Apple Store here.
  • Click here for training information, including download instructions, for Apple users.

Android Devices

  • Providers with Android smartphones or tablets may download the application from the Google Play Store here.
  • Click here for training information, including download instructions, for Android users.

Training and Instructions for Providers

Training material about the web-based management application for both Apple and Android users is available here.

For tutorial information with step-by-step instructions, open the CDC+ EVV application on any device and go to Settings.

Alternatively, providers with no ready access to a device with the EVV application may call the CDC+ EVV IVR (Interactive Voice Response) phone system at 1-763-412-1373 to log their visits using their IVR user ID and PIN. Note: the IVR user ID and PIN are not the same as a provider’s username and password.

EVV Provider Training

Consumer/Representative Resources

All CDC+ consumers/Representatives with providers using EVV MUST verify each visit through a web portal provided by Mains’l at

Click here for information on how to use this verification web portal.

EVV Representative Training

Agency/Vendor EVV Resources

Please review the below presentation and tutorial for information on navigating the Mains’l web application ( for Agency/Vendor administrators. Also below is a link to our weekly training if you have a question about EVV.

If you have a question or are having difficulty, please send an email including a detailed description of the issue to Please include “A/V” in the subject line.

CDC+ Agency/Vendor Presentation
Mains’l Tutorial for Agency/Vendor Administrators

CDC+ EVV Training Schedule

Every Wednesday morning at 10 a.m. through Wednesday, April 28, CDC+ will host an hour-long training session to answer questions about EVV and show users how to find navigation resources. Please join if you have questions about EVV. If you did not receive your credential letter or cannot log in, please email Include detailed information about the problem you’re having to help us resolve the issue.

Please click on the link below to join the CDC+ EVV training. Note: no password or registration is needed to attend the training.

Join the training from your computer, tablet or smartphone:

You can also dial in using your phone :  (866) 899-4679. Access code 480-740-197.

Having Trouble Logging In?

CDC+ EVV Frequently Asked Questions