APD > Support Coordination

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iBudget Information

• WSC iBudget Training Video
• WSC Training Powerpoint - (Open in Presenter View to see notes)
• iBudget Rule Implementation Waiver Support Coodinator (WSC) Process Steps

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SAN Information

• iBudget Rules
• WSC Job Aid Significant Additional Needs Documentation

For additional SAN Information, including SAN manuals, please Click Here.

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Person-Centered Planning

Person-Centered Support Plan Training must be completed by September 1, 2018.

• Person-Centered Support Plan Training Module 1
• Narration Module 1

• Person-Centered Support Plan Training Module 2
• Narration Module 2

• Person-Centered Support Plan Training Module 3
• Narration Module 3

• Person-Centered Support Plan Training Module 4
• Narration Module 4

• Person-Centered Support Plan Training Certification

• Person-Centered Support Plan Instructions

• WSC Person Centered Planning


• Person-Centered Support Plan Q&A

The Person-Centered Support Plan template can be found on the Forms and Publications page.

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WSC Pre-Service Training Supplemental Resources Documents

• Overview of Waiver Support Coordination
• Ethics, Advocacy, and Choice
• Legal Rights, and Decision Making
• The Support Planning Process - Supplemental Resources
• Support Plan Development, Part 1: Recording Person-Centered Information
• Support Plan Development, Part 2: Assessing Needs and Risks
• Support Plan Development, Part 3: Developing Personal Goals
• Medicaid Eligibility and Medicaid Services, Supplemental Resources
• Medical Necessity and the iBudget Waiver, Supplemental Resources
• Monitoring Services and Addressing Health and Safety Needs Supplemental Resources
• Chapter 65G-7 - Medication Administration
• Special Processes Supplemental Resources
• Developmental Disabilities Individual Budgeting Waiver Services Coverage and Limitations Handbook
• Waiver Support Coordination Checklist for Supported Living Quarterly Face-to-Face Visits

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Forms and Publications

• Support Coordination Forms
• iBudget Waiver Support Coordinator Documents

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2021 WSC Advisories

Please Select an advisory or document

WSC Advisory 2021-003 Budget Field on the SAN Screen in APD iConnect WSC Advisory 2021-002 Billing Code Changes for Assisted Living Facilities WSC Advisory 2021-001 Chapter 65G-14 Qualified Organizations and Waiver Support Coordination Hearing

CDC+ Consultant Advisories

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Previous WSC Webinar Videos

Note: Credit can only be earned by participating in the live meeting.

Please Select an advisory or document

An In-depth Case Study on DME and CMS Best Practices for SAN Submissions Emergency Preparedness, Response and Recovery Guidelines for the Sexually Aggressive and Development of Safety Plans Lessons Learned from Hurricane Michael Medication Administration Rule and Nursing Services Nursing Services and DME Self Advocacy: How to Support Your Clients Suicide Awareness and Prevention Training The Health and Welfare of APD Customers Top 5 Reasons to be a Critical Thinker Trauma Informed Care Training for Waiver Support Coordinators WSC Training on Supported Employment

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WSC Materials and Q&As

Please select a document

Authorization for Medication Administration Behavioral Services Overview Presentation CDC+ Fact vs. Fiction CMS HCBS Settings Final Rule (Final Rule) and the Role of the WSC FAQ Communication Handout for APD WSC Presentation Consumable Medical Supplies and Durable Medical Equipment Presentation Conversation and Advocacy Activity Handout CSAB Billing Account Application Directions CSAB Billing Account - Directions for SUNCOM Disaster Distress Helpline Disaster Preparedness, Response & Recovery Presentation Encouraging Self-Advocacy in Community Settings - Presentation Emergency Preparedness - Lessons Learned from Hurricane Michael Emergency Preparedness Q&A General Frequently Asked Questions Guidelines for the Sexually Aggressive and Safety Planning How the QSI Informs the Support Plan Presentation Informed Consent for Medication Administration Intellectual Standards Help You Think Better Handout Kilés pou kontakte - Creole Medicaid Brochure Know Your Home Toolkit Looking For More Customers? Brochure Medicaid Contact Brochure Medication Administration Record Medication Administration Rule and Nursing Services PresentationNotes on Teaming in Persons-Centered Services Nursing Services and Durable Medical Equipment Nursing Services and Durable Medical Equipment Webinar Q&A Por que necesitamos su nŭmero de seguro social A Quién Contactar - Spanish Medicaid Brochure Self-Advocacy - How to Support Your Clients Handout Suicides in Florida Data Suicide Prevention Flyer - May 2020 Suicide Severity Rating Scale The Health and Welfare of APD Customers - Handout Tips for Managing and Preventing Stress Top 5 Reasons to be a Critical Thinker - Presentation Trauma Informed Care Presentation Why APD Needs Your Social Security Number WSC Guardianship Training - Part 1 FAQ WSC Guardianship Training - Part 2 FAQ WSC Training for Suicide Awareness and Prevention Presentation

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WSC Advisories Archive

2020 Advisories

Please Select an advisory or document

WSC Advisory 2020-047 Service Ratios and Electronic Visit Verification WSC Advisory 2020-046 January Professional Development Webinar WSC Advisory 2020-045 TRAIN Florida Learner Accounts WSC Advisory 2020-044 SANs Training Videos WSC Advisory 2020-043 WSC Progress Notes WSC Advisory 2020-042 Chapter 65G-4 Service Delivery Practice and Procedure Hearing WSC Advisory 2020-041 Chapter 65G-10 Rule Workshop WSC Advisory 2020-040 Chapter 65G-14 Qualified Organizations and WSC Rule Workshop WSC Advisory 2020-039 WSC Advisory 2020-039 Respite Rate Increase WSC Advisory 2020-038 iBudget Waiver Coverage and Limitations Handbook - Oct. 19, 2020 WSC Advisory 2020-037 November Professional Development Webinar WSC Advisory 2020-035 Working People with Disabilities Resources WSC Advisory 2020-034 APD iConnect Cost Plans WSC Advisory 2020-033 APD System Access Security WSC Advisory 2020-032 FAQs WSC Face-to-Face Visits COVID-19 Pandemic WSC Advisory 2020-031 WSC Face-to-Face Visits COVID-19 Pandemic Guidance Memorandum - COVID-19 Protocols for In-Person Waiver Services WSC Advisory 2020-030 Identification of Essential Caregivers under DEM EO 20-009 WSC Advisory 2020-029 Fall 2020 Professional Development Webinar Series WSC Advisory 2020-028 Consumer Diagnosis Mental Health and Medical Form WSC Advisory 2020-027 Chapter 65G-14 Qualified Organizations & WSC Rule Workshop WSC Advisory 2020-026 WSC Worker Record Updates WSC Advisory 2020-025 Summer 2020 Professional Development Webinar Series WSC Advisory 2020-024 APD iConnect Service Authorization Report WSC Advisory 2020-023 Person Centered Support Plan WSC Advisory 2020-023 Attachment Person-Centered Support Plan Manual WSC Advisory 2020-022 APD iConnect WSC Advisory 2020-022 Attachment Directions for Service Authorization Report WSC Advisory 2020-021 APD iConnect - Consumer Cost Plans and Budgets for FY2020-2021 WSC Advisory 2020-020 WSC Functions in APD iConnect WSC Advisory 2020-019 APD iConnect Claim Submission for Billing Agents WSC Advisory 2020-018 APD iConnect Updates Webinar WSC Advisory 2020-017 Provider Codes for Telemedicine During COVID-19 Updated Information WSC Advisory 2020-016 Additional COVID-19 WSC Clarifications WSC Advisory 2020-015 System Downtimes Update WSC Advisory 2020-014 Director Palmer Conference Call WSC Advisory 2020-010 UPDATED Additional COVID-19 Contact Requirements WSC Advisory 2020-012 iBudget System Downtime Update WSC Advisory 2020-011 Helping Clients Maintain Benefits WSC Advisory 2020-010 Additional COVID-19 Contact Requirements WSC Advisory 2020-009 COVID-19 and Consumer Contact Requirements WSC Advisory 2020-008 Cybersecurity Alert WSC Advisory 2020-007 Winter 2020 Professional Development Webinar Series WSC Advisory 2020-006 Consumer's Living Setting in APD iConnect WSC Advisory 2020-006 - Attachment - iConnect Living Settings WSC Advisory 2020-005 February Professional Development Webinar WSC Advisory 2020-004 iBudget Down Time WSC Advisory 2020-003 Residential Placement Updates WSC Advisory 2020-003 Residential Referral Form WSC Advisory 2020-002 Validating Consumer's Addresses in APD iConnect WSC Advisory 2020-001 January Professional Development Webinar

2019 Advisories

Please Select an advisory or document

WSC Advisory 2019-049 Winter 2020 Professional Development Webinar Series WSC Advisory 2019-048 Zendesk Enhanced Security Features WSC Advisory 2019-047 Annual Fiscal Year Cost Plan Continuations WSC Advisory 2019-046 December Professional Development Webinar WSC Advisory 2019-045 APD iConnect Schedule WSC Advisory 2019-044 Arc of Florida Dental Program Application WSC Advisory 2019-043 November Professional Development Webinar WSC Advisory 2019-042 October Professional Development Webinar WSC Advisory 2019-042 Attachment WSC Training on Supported Employment Powerpoint WSC Advisory 2019-041 Fall 2019 Professional Development Webinar Series WSC Advisory 2019-040 Adult Day Training Stakeholder Meeting WSC Advisory 2019-039 Food Assistance Update WSC Advisory 2019-021 Update Medicaid Dental Plan Issues WSC Advisory 2019-038 Adult Dental Services for iBudget Waiver Customers WSC Advisory 2019-038 Attachment - Adult Dental Memo WSC Advisory 2019-038 Attachment - Process Flow WSC Advisory 2019-038 Attachment - Dental Expanded Benefits Page 1 WSC Advisory 2019-038 Attachment - Dental Expanded Benefits Page 2 WSC Advisory 2019-037 Employment and Benefit Data in APD iConnect WSC Advisory 2019-036 ADT Stakeholder Meeting WSC Advisory 2019-035 Statewide iConnect Training WSC Advisory 2019-034 July Webinar Information WSC Advisory 2019-033 Webinar - Emergency Preparedness - Hurricane Michael WSC Advisory 2019-032 Residential Habilitation Rate Changes WSC Advisory 2019-032 Attachment - Waiver Provider Rate Table WSC Advisory 2019-031 Professional Development Webinar Series WSC Advisory 2019-031 Attachment WSC Advisory 2019-030 iBudget System Preparation for Rate Changes WSC Advisory 2019-029 Upcoming iConnect Training WSC Advisory 2019-028 Revised Rules for Termination, Reduction, Suspension of Services WSC Advisory 2019-028 Attachment - Final Language of Rule 65G-3 WSC Advisory 2019-028 Attachment - Summary of Rule 65G-3 WSC Advisory 2019-027 June 2019 Webinar Training WSC Advisory 2019-026 Upcoming Webinar on Multi-Disciplinary Behavior Services WSC Advisory 2019-025 iConnect Refresher Lunch and Learn Series WSC Advisory 2019-024 May Webinar Information WSC Advisory 2019-023 HCBS Waiver Eligibility Work Sheet Update WSC Advisory 2019-023 Attachment - HCBS Eligibility Work Sheet Directions WSC Advisory 2019-022 May 2019 Webinar Training WSC Advisory 2019-021 Medicaid Dental Plan Survey WSC Advisory 2019-020 HCBS Waiver Eligibility Worksheet WSC Advisory 2019-019 Emergency Preparedness WSC Advisory 2019-019 Attachment 1 Tornado Safety WSC Advisory 2019-019 Attachment 2 Tornado Safety Checklist WSC Advisory 2019-018 Webinar - "CDC+ Fact or Fiction" WSC Advisory 2019-017 Medicaid Dental Plans Contact Information WSC Advisory 2019-016 iConnect Notes and Ticklers WSC Advisory 2019-015 Access to APD Intranet WSC Advisory 2019-014 April 2019 Webinar Training WSC Advisory 2019-013 iConnect eLearning Library WSC Advisory 2019-012 Next Generation - QSI Field Test WSC Advisory 2019-011 UPDATE Upcoming Webinar on Statewide Medicaid Dental Plan WSC Advisory 2019-011 Statewide Medicaid Dental Plan Powerpoint WSC Advisory 2019-011 Upcoming Webinar on Statewide Medicaid Dental Plan WSC Advisory 2019-010 Statewide Medicaid Dental Plans WSC Advisory 2019-010 Statewide Medicaid Dental Plans Attachment A - Page 1 WSC Advisory 2019-010 Statewide Medicaid Dental Plans Attachment A - Page 2 WSC Advisory 2019-009 Algorithm Implementation at or Below their Algorithm Amounts WSC Advisory 2019-009 Algorithm Implementation Attachment WSC Advisory 2019-008 Change in VPN Service Provider WSC Advisory 2019-007 iConnect Temporarily Unavailable WSC Advisory 2019-006 February Webinar Information Handout WSC Advisory 2019-006 February Webinar Information WSC Advisory 2019-005 Fiscal Year Cost Plan Continuations WSC Advisory 2019-004 Medicaid Retroactive Eligibility WSC Advisory 2019-003 CSAB Billing Account Application Final Announcement WSC Advisory 2019-002 WSC Webinar Training Calendar WSC Advisory 2019-001 Application Directions WSC Advisory 2019-001 Agency Treating WSC Form WSC Advisory 2019-001 VPN Access and CSAB Billing Application

2018 Advisories

Please Select an advisory or document

WSC Advisory 2018-045 MSP Dental Plan Changes WSC Advisory 2018-044 VPN Access and CSAB Billing Account WSC Advisory 2018-043 iConnect Launch Reminder WSC Advisory 2018-042 First Roll out of iConnect WSC Advisory 2018-041 November Webinar Information WSC Advisory 2018-041 Attachement - Sexual Misconduct Characteristics WSC Advisory 2018-041 Attachement - Safety Plan Format WSC Advisory 2018-041 Attachement - Handbook Text for Safety Plans WSC Advisory 2018-041 Attachement - Guidelines for the Sexually Aggressive WSC Advisory 2018-040 iConnect Update WSC Advisory 2018-039 iConnect Implementation Information Handout WSC Advisory #2018-039 iConnect Implementation Information WSC Advisory #2018-038 November Webinar WSC Advisory #2018-037 WSC Conference Cancelled Due to Hurricane Michael WSC Advisory #2018-036 Final iConnect Training Opportunity WSC Advisory #2018-028 APD Help Desk Identity Proofing Updated The Role of the Waiver Support Coordinator in Facilitating Self-Advocacy WSC Advisory #2018-035 September Webinar Information WSC Advisory #2018-034 APD iConnect Launch Schedule Change WSC Advisory #2018-033 Attachment - Suggested Personal Disaster Plan Form WSC Advisory #2018-033 Suggested Personal Disaster Plan WSC Advisory #2018-032 September 2018 Webinar Training WSC Advisory #2018-031 APD iConnect Preparation WSC Advisory #2018-030 iConnect Account Information WSC Advisory #2018-030 Attachment - Profile Information Entry Instructions WSC Advisory #2018-029 WSC Monthly Webinars - New Platform WSC Advisory #2018-029 Webex Help Attachment WSC Advisory #2018-028 APD Help Desk Identity Proofing WSC Advisory #2018-027 Residential Planning Centralization WSC Advisory #2018-027 - Residential Planning Checklist WSC Advisory #2018-027 - Residential Placement Referral Form WSC Advisory #2018-026 August 2018 Webinar Training Modules 4 and 5 - Intro to ID and Dementia Notes WSC Advisory #2018-025 VPN Access and Payment WSC Advisory #2018-024 July 2018 Webinar Training VR Programs Presentation Sample Documentation WSC Advisory #2018-023 July 2018 Webinar Training WSC Advisory #2018-022 Upcoming iConnect Training WSC Advisory #2018-018 Update Tube Feedings Tube Feedings Memo WSC Advisory #2018-021 June 2018 Webinar Training Emergency Preparedness Handout WSC Advisory #2018-020 iBudget Waiver Handbook and Rate Rule Developmental Disabilities Handbook Waiver Provider Rate Table WSC Advisory #2018-019 June 2018 Webinar Training WSC Advisory #2018-017 SAN Documentation Requirements WSC Job Aid Significant Additional Needs Documentation WSC Advisory #2018-016 Medicare Part B Therapy Coverage WSC Advisory #2018-015 May 2018 Webinar Training Aging out of Medicaid State Plan Handout WSC Advisory #2018-014 Annual Fiscal Year Cost Plan Reminder WSC Advisory #2018-013 Person-Centered Support Plan Training WSC Advisory #2018-012 May 2018 Webinar Training WSC Advisory #2018-011 April 2018 Webinar Training FAQ's Guardianship Training Legal Rights and Decision-making Scenarios Presentation WSC Advisory #2018-010 April 2018 Webinar Training WSC Advisory #2018-009 Emergency and Routine Dental Services Authorizations WSC Advisory #2018-008 Annual Fiscal Year Cost Plan Continuations WSC Advisory #2018-007 iConnect System Requirements WSC Advisory #2018-006 Guardianship Decision-making Quick Review Chart Decision-making Terms and Definitions Florida Laws Protecting Civil Rights for Persons with Disabilities Civil Rights Legal Rights and Decision-making Presentation WSC Advisory #2018-005 March 2018 Webinar Training WSC Advisory #2018-004 Consumer Address Verification and Potential Security Breach Info WSC Advisory #2018-003 New Person-Centered Support Plan Personal Disaster Plan WSC Advisory #2018-002 February 2018 Webinar Training Medical Visit Form 1 Medical Visit Form 2 Module 6 - Cultural Considerations across the Lifespan Notes Module 7 - Health Care Advocacy Notes National Task Group Early Detection Screen for Dementia Notes EDSD Manual EDSD Form WSC Advisory #2018-001 February 2018 Webinar Training WSC Advisory #2017-043 January 2018 Webinar CMS HCBS Settings Final Rule (Final Rule) and the Role of the WSC FAQ CMS Home and Community-Based Setting Final Rule and The Role of the WSC Powerpoint WSC Advisory #2018-042 iBudget Algorithm Schedule 2018-2019 iBudget Rule Implementation Waiver Support Coodinator (WSC) Process Steps

2017 Advisories

Please Select an advisory or document

WSC Advisory #2017-041 Webinar Material for: Intro to ID and Dementia Modules 4 and 5 - Intro to ID and Dementia Notes WSC Advisory #2017-040 Able United Training Opportunity WSC Advisory #2017-039 December 2017 Webinar Training WSC Advisory #2017-038 New-Updated Eligibility Worksheet WSC Advisory #2017-038 New-Updated Eligibility Worksheet WSC Advisory #2017-037 WSC Statewide Conference Information WSC Advisory #2017-036 Hurricane Irma Recovery Information WSC Advisory #2017-035 New-Updated Notice of Privacy Practices HIPAA Notice of Privacy Practices HIPAA Aviso sobre prácticas de privacidad Acknowledgement of Receipt of Notice of Privacy Practices WSC Advisory #2017-034 Webinar Material For: Aging and Intellectual Disabilities Frequently Asked Questions Powerpoint Notes - Introduction to Aging and ID Powerpoint Notes - Introduction to Healthy Aging WSC Advisory #2017-033 Florida Lifespan Respite - Caregiver Input Wanted WSC Advisory #2017-032 VPN Access and Payment Changes VPN Client-to-LAN Contractor Subscription Announcement Letter WSC Advisory #2017-031 New DD iBudget Waiver Services Handbook WSC Advisory #2017-030 Adult Dental Webinar Material Presentation WSC Advisory #2017-029 Monthly Webinar For: Adult Dental Services and Authorizations WSC Advisory #2017-028 Supported Living Best Practices Best Practice Checklist WSC Checklist for Supported Living Quarterly Face-to-Face Visits WSC Advisory #2017-027 iBudget SAN System Enhancements WSC Advisory #2017-026 iBudget System Preparation for Rate Changes WSC Advisory #2017-025 Medicaid Managed Care Program Webinar Details WSC Advisory #2017-024 Choking Prevention WSC Advisory #2017-023 Annual Fiscal Year Cost Plan Activities WSC Advisory #2017-022 Annual Fiscal Year Cost Plan Activities WSC Advisory #2017-021 AHCA Behavior Analysis Webinar WSC Advisory #2017-020 Monthly Education Webinars WSC Advisory #2017-019 WSC iBudget Refresher Training Video Presentation Link to Certify Training Completion WSC iBudget Refresher Notes WSC Advisory #2017-018 Letters to Consumers and Representatives Regarding iBudget WSC Advisory #2017-017 Updates to the Online Significant Additional Needs (SAN) System WSC SAN/iBudget System Guide

2016 Advisories

Please Select an advisory or document

WSC Advisory #2016-016 Service Authorization Notes, Spanning and Quarterly Utilization WSC Advisory #2016-014 Resources for Medicaid Eligible Children under 21 Potential Resources Available to Individuals Under 21 with DD who are Medicaid Eligible WSC Advisory #2016-013 Medicaid CMS Excepmtion Process EPSDT - Request Form EPSDT Special Services Request for iBudget/DD Waiver Recipients Under the Age of 21 WSC Advisory #2016-012 New Phelan McDermid field in ABC WSC Advisory #2016-011 iBudget Rule Implementation iBudget Rule Implementation WSC Processing Steps WSC Training Powerpoint - (Open in Presenter View to see notes) WSC Training Powerpoint - PDF iBudget Rule Amount Implementation Meeting (AIM) Worksheet - PDF Amount Implementation Meeting (AIM) Worksheet - Excel Documentation Requirements WSC Advisory #2016-010 New iBudget Rule WSC Advisory #2016-009 Phelan-McDermid Syndrome WSC Advisory #2016-008 SAN System WSC SAN System Questions WSC SAN/iBudget System Guide WSC SAN System Presentation How to Open the Powerpoint Training as a Slide Show WSC Advisory #2016-007 SAN Submission Online WSC Advisory #2016-006 Social Security Work Incentive Training WSC Advisory #2016-005 Fiscal Year 2016-2017 Cost Plans and July 1 Rate Increases Rate Changes Effective 7-1-2016 WSC Advisory 2016-04 April 1 Rates WSC Advisory 2016-03 Arc of Florida Dental Service Pack WSC Advisory 2016-002 ACLM Screen Updates WSC Quick Reference to ACLM Changes Powerpoint Slides - ABC ALM Changes WSC Advisory 2015-01 USDOL Home Care Rule

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Qualified Organizations Videos

• Chapter 65G-14 Qualified Organization and Waiver Support Coordination Workshop

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WSC Conference Presentations

• Emergency Preparedness
• iConnect

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APD Approved Trainers of Waiver Support Coordination

The third-party individuals listed below are approved by APD to provide classroom training for Waiver Support Coordination. You are welcome to contact the trainers to discuss availability of training.

Approved Support Coordination Trainers

Region	First Name	Last Name	Email address	Phone Number	Organization	Approval for
Northeast	Veronica	Gomez	vgomez@ovginc.net	(904) 540-4629	OVG, Inc.	Any Agency WSC’s
Central	Rita	McKeown	Ritawsc27@yahoo.com	(321) 951-4617	Synchronicity WSC Agency	Any staff of any agency
Southern and Southeast	Marisel	Pintado	Marisel@bellsouth.net	(305) 490-1545	Genesis Support Coordination Co.	Any agency staff in Southern and Southeast Region
Northwest	Janice	Phillips	jphillips@hmsfl.com	(850) 877-4393 ext. 210	HMS/Columbus	Statewide
Northwest	Lynn	Renaud	Lrenaud@hmsfl.com	(850) 877-4393 ext. 210	HMS/Columbus	Statewide
Suncoast	Patricia	Rendon	prendon@columbusorg.com	(813) 643-1054	Rendon/Columbus	Any staff of any agency
Suncoast	Melissa	Mazaeda	mmazaeda@jandmwsc.com	(941) 809-3134	J and M Support Coordination Services, Inc.	Any staff of any agency