Regional Offices > Northwest Region

APD Northwest Region Office

3800 Esplanade Way, Suite 220
Tallahassee, FL 32311
Phone: (850) 487-1992
Fax: (850) 216-0403

Panama City Office
3309 Frankford Ave, Suite C
Panama City, FL 32405
Phone: (850) 747-5638

Pensacola Office
160 West Government Street, Suite 412
Pensacola, FL 32502
Phone: (850) 595-8351
Fax: (850) 595-8020

Linda Donar - Northwest Region Director

Linda Donar
Northwest Region Manager

Northwest Region Staff

Field 1 Office, Pensacola- Escambia, Okaloosa, Santa Rosa, and Walton counties

Field 2-A Office, Panama City- Bay, Calhoun, Gulf, Holmes, Jackson, and Washington counties

Field 2-B Office, Tallahassee- Franklin, Gadsden, Jefferson, Leon, Liberty, and Wakulla counties

Provider Enrollment Information - for both New Providers and Existing Providers

Provider Applications are for new Providers and Provider Expansion Request Forms are for Existing providers wishing to expand geographically, provide additional services, or to expand from solo to agency status.

EFFECTIVE IMMEDIATELY: Pursuant to the iBudget Waiver program, authorized under 1915 (c) of the Social Security Act, and because of critical needs for some specific provider types, APD will no longer operate two open enrollment periods each year for provider applicants of services furnished under the iBudget waiver.  Effective immediately, Regional offices will accept provider applications at all times.

Although APD will accept provider applications at all times, please keep in mind that certain critical needs exist for specific provider types in each APD Region. Each Region will identify critical service needs as defined below. 

Northwest Region Critical Service Needs are as Follows for all counties:
  1. Waiver Support Coordination
  2. Behavior Focused Residential Habilitation (APD licensed group home setting*)    
  3. Intensive Behavior Residential Habilitation (APD licensed group home setting*)
  4. Dentists
  5. Environmental Accessibility Adaptations 
  6. Standard Residential Habilitation (APD licensed group home setting*)
  7. Behavior Analysis (all levels)
  8. Personal Support
  9. Supported Living Coaching

*Licensing of Group Homes is a separate process, please contact( for more details.

Provider applicants who do not currently have an “APD General” line item eligibility determination in the AHCA Background Screening Clearinghouse and need to submit their Request for the Background Screening Clearinghouse to the Northwest Region; please email the completed Request for the Background Screening Clearinghouse form to

For Official Transcripts for WSC applicants must be sent to the following address:
Sharon Garcia
Agency for Persons with Disabilities
3309 Frankford Avenue, Suite C
Panama City, FL 32405

Incident Reporting Form Instructions

Northwest Region Critical Incident Report and After Hours Emergency Phone Line: Primary 850-519-2401 or Secondary 850-445-6539 Critical Incidents must be reported to the APD Regional/Field Office within one hour of becoming aware of the incident. The initial report may be made via telephone, however, an Incident Reporting Form must be filled out and submitted to the Regional Office no later than one business day after initial reporting. Incident Reports, follow-up reports and reports of death should be sent in via email to

CMS Self-Assessment

The CMS self-assessment is currently being implemented with APD licensed group and foster homes and Adult Day Training Programs (ADT) only. To find the CMS self-assessment tool go to:

If you are a group/foster home or ADT provider who has completed  the CMS self-assessment you need to follow these steps:

  1. After completing the CMS self-assessment, the group/foster home or ADT must keep it until such time APD staff visits the facility and requests it for validation;
  2. If the CMS self-assessment yielded any standards as “presumptively institutional”, then the provider must submit a copy of the CMS self-assessment to AHCA and maintain the original for APD review.

For more information refer to the CMS frequently asked questions at:

If you have any questions please contact Eunice Leckey at

You may also send your questions to AHCA at:

Standard APD Regional Office E-mail Addresses

As you are aware, there are several workflow processes at APD such as submitting cost plans, support plans, significant additional needs, etc.  Therefore, APD has created the following standard e-mail addresses you can use to send these types of information to APD.  Please use these e-mail addresses to send encrypted confidential information to APD.

Also, keep in mind that you may still contact Regional staff members via telephone if you have questions, concerns, or issues which require immediate attention.

  • For LRC
  • As requested by Region and/or LRC Chairperson
  • Reactive Strategies

  • WSC caseload submittals

  • Purchasing Plans
  • Participant Information Update form
  • Direct Hire Employee [ name change/address change ]

  • Includes complaints made by or against APD Providers, Waiver Support Coordinators, or APD staff members

  • Documentation for pre-enrollment crisis enrollment
  • Not for use in SFR submissions

  • Intake and Eligibility applicant documentation for APD pre-enrollment eligibility

  • Competency evaluations
  • Court Orders

  • Regional Hearing Requests

  • Initial report and follow up reports
  • Death report

  • Medication Error reports
  • Corrective Action Plan

  • Enrollment ( Solo or Agency Provider Checklist; Provider Application; Provider Reference Form; Background Screening Results – include Exemptions to a Disqualifying Offense; Employment History check; Local Criminal Records check; APD affidavit of Good Moral Character; Proof of Completion of Required Training; Copy of AHCA Medicaid Provider welcome letter; Applicant Signed Medicaid Waiver Services Agreement; Regional iBudget Enrollment Application – Regional iBudget Provider Enrollment Application – non WSC )
  • Updates to Provider Demographics ( change of address, phone and email changes )
  • Provider Expansion Request Forms ( service array and/or expansion within region or additional regions )

  • [ Not for Plan of Remediation ]
  • Request for technical assistance related to remediation and/or QIO reviews

  • For enrollment, expansion and changes of treating Support Coordinators and Support Coordination Qualified Organizations (agencies)

  • Requested documentation for QSI Assessment

  • Placement Referral Packets [ APD licensed homes ]
  • Placement Referral Packets [ ICF ]

  • ICF transitions into APD licensed home
  • Licensed Home – census
  • Room and Board Payment Requests
  • Corrective Action Plan

  • Significant Additional Needs – increase in funding

                ( be certain to include all supporting documentation )

  • Caseloads
  • Employment information

  • Caseloads
  • Disaster/Emergency plan
  • Stipend/Start-Up request

  • Annual or Updated support plan
  • ( include all supporting documentation for services requested )

  • Waiver Support Coordination selection ballots

DSM secure email will no longer be accessible to APD after June 30, 2014. Effective July 1, 2014 APD will implement the following email addresses mailboxes for use by Waiver Support Coordinators, providers, and others when sending client-related information to APD.  This group of mailboxes replaces secure mailboxes previously used when providing APD staff with information on a broad range of topics intended for evaluation, review and action by APD staff.  

APD’s IT office identifies acceptable encryption methods, as follows:

Microsoft Office applications (for example, Word and Excel)
This is the preferred method.  If you already have Word and Excel version 2007 or higher, this option is already available at no cost.  As long as all the confidential APD consumer information is contained within the encrypted document, it can be sent as an attachment to a regular, unencrypted e-mail.  If you do this, please remember to not include any information about APD consumers in the body or subject line of the e-mail except the iBudget PIN number which is only known internally to APD staff and APD providers.  Below are links to instructions on how to encrypt using Word and Excel.

Word 2013 encryption instructions:

Excel 2013 encryption instructions:

Encrypted web e-mail
Similar to the DSM web-based e-mail system, there are other free (e.g., SendInc) or paid (e.g., ZixMail) options to send secure, encrypted e-mails to APD.  This method encrypts the entire e-mail, including any file attachments, but some still display the subject line so please remember to not include any information about APD consumers in the subject line.  While this is an acceptable method of sending confidential consumer information to APD, this requires APD staff to create and maintain separate accounts (user names and passwords) for each different system.

ZIP applications
There are several free and paid “ZIP” type applications (e.g., WinZip) available that can compress one or more files into one ZIP file, some but not all of which can also encrypt the file(s).  These ZIP applications that can also encrypt will encrypt any type(s) of file(s) you ZIP.  You can then send the encrypted ZIP file which contains the confidential APD consumer information in a regular, unencrypted e-mail to APD.  If you do this, please remember to not include any information about APD consumers in the body or subject line of the e-mail except the iBudget PIN number which is only known internally to APD staff and APD providers.

NOTE:  Some methods of encryption use a particular type (algorithm) by default.  If you are given options, the best encryption type to select is AES 128-bit or higher.  If AES is not available, the next best type is 3DES (also known as Triple DES).  It is recommended you do not choose regular DES as it has been proven to be a weak encryption method.

Guidance on Setting Encryption Passwords
Whenever you encrypt a file, you must set a password needed to open the document.  To make this process easier for you and APD staff, please use your Medicaid Provider Number as the password to encrypt.  If you do not have a Medicaid Provider Number, please contact your local field office to let them know what password you will be using.