WSC Library- APD iConnect

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Note: Disconnect from VPN before proceeding with the modules below. VPN connection is not required for this part.

Configuration Requirements

• Wellsky Human Services Computer Configuration Requirements (NEW 1/5/2024)

Quality Assurance Library

Worker Portal

Manuals

The Case Management Manual Chapters listed in this section are ONLY those chapters that require WSCs to complete a function/process within the respective chapters. Please refer to the APD iConnect Learning Resources page, Manuals section, to access the complete Case Management Manual.

APD iConnect Case Management Training Manual

Please Select a chapter

Introduction Chapter 5 Standard APD Waiver Enrollment Chapter 7 Level of Care Chapter 9 Consumer Budget Chapter 10 Support Plan Chapter 11 Cost Plan Chapter 12 Non-Standard APD Waiver Enrollments Chapter 13 Other Non-Waiver Eligible Settings – Admission Chapter 14 WSC Reassignment Chapter 15 Due Process Chapter 16 Safety Plan Chapter 18a WSC Service Recording Chapter 18b Service Recording Chapter 19 Death Reporting Chapter 20 Case Closure Chapter 21 WSC Case Load Transfers


• APD iConnect Behavioral Services Training Guide (NEW 9/23/2023)


• APD iConnect Employment Services Training Manual (NEW 4/23/2024)


• APD iConnect ICF Training Manual (NEW 4/23/2024)


• APD iConnect Residential Planning Training Manual  (Updated 6/4/2024)


• APD iConnect Supported Living Training Manual (NEW 4/23/2024)


• SAN Training Guide for WSCs (Updated 7/22/2020)

eLearning Modules

• TRAIN FL iConnect Self-Paced Training Modules - WSC (NEW 5/6/2025)


• WSC Interaction with SANs (Updated 6/8/2022)


• Cost Plannng and Support Planning Videos


• SAN Videos

Cost Plan & Authorization Documents

• Cost Plan Rollover Cheat Sheet (NEW 11/13/2024)


• Importance of Resolving Rejected Authorizations (NEW 6/11/2024)


• Handling Rejection Errors in iConnect – Checklist (NEW 6/7/2024)


• How to Pull Cost Plan Reports in iConnect Job Aid (NEW 6/26/2024)


• CDC+ Cost Planning Job Aid (Updated 11/12/2024)

Eligibility & Medication Documents

• WSC Medicaid Waiver Eligibility Worksheet Due Report Job Aid (NEW 7/26/2024)


• HCBS Eligibility Work Sheet Directions (Updated 3/28/2025)


• Medication in APD iConnect


• Adding "Other" Medications - Temporary Workaround (NEW 3/11/2022)

Documents

• WSC Caseload Report Job Aid  (NEW 4/24/2025)


• Provider Contact Report by Service Job Aid (NEW 12/19/2024)


• iConnect Significant Additional Needs (SAN) Quick Reference Guide – WSC Version (NEW 12/11/2024)


• Updating the Worker's Record Job Aid (NEW 7/26/2024)


• WSC BASE Renewal Due Report Job Aid (NEW 7/26/2024)


• Reviewing Provider Documentation in iConnect (NEW 7/12/2024)


• WSC Support Plan Due Report Job Aid (NEW 6/28/2024)


• WSC Provider Documentation Report Job Aid (Updated 3/27/2025)


• Service Provider Documentation Report Job Aid (Updated 3/27/2025)


• Job Aid for Service Authorization Update Ticklers (NEW 6/4/2024)


• Documenting Personal Disaster Plan in Notes (NEW 7/7/2023)


• Updating Consumer Demographics (Updated 6/4/2024)


• Documenting Non-Billable Activities - 0000-NB WSC Administrative Activity (NEW 5/9/2022)


• Notes in iConnect Job Aid (Updated 12/20/2024)


• Provider Selection Provider Search - Temporary Workaround (NEW 3/25/2022)


• Provider Selection Catalog (NEW 11/8/2023)


• Add a Supervisor WSC


• Creating Manual Ticklers for WSCs


• iConnect Notes Quick Reference Guide (Updated 12/20/2024)


• APD iConnect Refresher Lunch and Learn - Q&A

DDMC

• DDMC iConnect Training Manual (NEW 5/19/2025)


• DDMC Caseload Report


• DDMC HCBS Due Date Report


• DDMC Support Plan Due Date Report

Powerpoint Presentations

• Waiver Disenrollment Process for Waiver Support Coordinators Presentation


• Person-Centered Support Plans and AIM in APD iConnect Presentation


• WSC Progress Notes in APD iConnect

Video Presentations

• Use of the Former-Solo-WSC-Documentation Role (NEW 7/20/2021)


• Processing Rejected Authorizations - November 19, 2020


• APD iConnect - WSC Progress Notes - August 16, 2019


• APD iConnect - Support Plans and AIM - August 9, 2019


• APD iConnect Refresher Lunch and Learn Series - Part 1


• APD iConnect Refresher Lunch and Learn Series - Part 2