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APD iConnect FAQ
Providers
EVV - Overview
What is the process for entering service logs for employees who are waiting for ID PASS authentication to be completed and therefore cannot access the EVV mobile site?
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There are two options:
- Staff can continue to use paper service logs.
- The Provider EVV Manager can manually add an EVV activity record based on the paper service logs.
In either instance, the EVV worker must have a helpdesk ticket in their name and, as soon as they have access to the EVV mobile site, they must immediately begin using the EVV mobile site.
