Important Links
Be sure to check out the APD Blog by clicking below!
APD iConnect FAQ
Providers
Authorizations
When a client uses the approved units and still needs services, the provider is not aware that the amount has been exceeded. The system notes that the authorization is not approved. This results in the service being stuck in pending status and it cannot be corrected.
- It is the service provider’s responsibility to monitor that services are being delivered according to the approved authorization. If additional services are necessary, please contact the Waiver Support Coordinator to coordinate. EVV Activities performed above the approved authorized amount will remain in Pending Status and Staff should ensure to add complete information to the note prior to sync.
