APD iConnect FAQ

Providers

If for some reason a provider does not complete ID PASS using the email within the five days, can the prompt email be resent?

Agency owners who do not click on their original email to finish up identity proofing have five days to do so. If they do not click on the email within that time frame, the provider will need to submit a help desk ticket requesting that a new email is sent. Once Agency owners complete the ID PASS process for their workers, they need to make sure employees understand that they must also click on the email timely. If it expires, they will have to contact the APD iConnect Support Desk at 833-400-3420.