APD iConnect FAQ

Waiver Support Coordinators


Will we still need to print service authorizations or can we download and save them electronically? How long will service authorizations be kept on APD iConnect?

  • Once providers transition to APD iConnect, they will be able to obtain their authorizations directly in the system. However, until all providers have transitioned, WSCs will still be responsible for providing authorizations to providers who do not have access to APD iConnect. There should not be a need to print authorizations once a provider has transitioned to APD iConnect.

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