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Helpful Tips

Helpful Tips for March

Disabling Pop-Up Blockers

Did you know that pop-ups do not only refer to restaurants or stores but also to screens on most web browsers? While pop-ups can at times be an annoyance, blocking all pop-ups on all web sites will cause crucial screens to not display in iConnect, such as:

  1. Linked Providers
  2. Search Screens
  3. Notifications
  4. Alerts
  5. Plan Validation Report
  6. New SAN
  7. New Planned Service

Allowing Pop-ups on iConnect

  1. When a screen does not display as intended, verify there is a pop-up displayed box on the web address bar. Click the pop-up disabled icon.

  1. The Pop-ups blocked screen will display. Select the option to always allow pop-ups and redirects. Then click Done.

Manage Pop-ups in the Google Chrome web browser

  1. To manage pop-ups in the Chrome web browser, open Chrome, navigate to the three dots on the far right. Select Settings.


  1. In settings, go to Privacy and security on your left and then select Site settings.


  1. Scroll down and click Pop-ups and redirects. Verify that https://hssflapdprod.wellsky.com is listed.



Manage Pop-ups in the Microsoft Edge web browser

  1. To manage pop-ups on the web browser, once the web browser is open navigate to the three dots on the far right. Select Settings.


  1. In settings, go to Privacy, search, and services on your left and then select Site permissions.


  1. Select All permissions.


  1. Scroll down and select Pop-ups and redirects. Verify that https://hssflapdprod.wellsky.com is listed.


Clearing Your Cache

If you are experiencing computer issues or your system seems to be slow, one of the first things we will ask is “have cleared your cache?”.

Why should you clear your cache?

  • Fix website issues: A cache can store old files for a website. Clearing it can fix formatting or loading problems if the data on the cached version is outdated.
  • Improve performance: A cache that is too full can slow down your browser. Clearing it frees up resources and can make your browser run more smoothly.
  • Free up storage space: Cache files, especially for apps and streaming services, can take up a significant amount of storage over time.
    • It is important to first upload any EVV activities or Worker Portal Forms not yet downloaded onto iConnect  currently stored on your device prior to clearing the cache.
    • Clearing cache will cause those items to be deleted from the device and unable to be uploaded to iConnect.
  • Troubleshooting: Clearing the cache is a standard in troubleshooting to rule out any other issues.  

So, how do you clear your cache?

  • Close all the open browsers and windows.
  • Alternatively, you can copy and paste this web address and save it as a bookmark or favorite for future use: https://hssflapdprod.wellsky.com/humanservices/Pages/flushcache.aspx
    To Bookmark or save to favorites:
    1. Depending on the browser used, click the star icon.
    2. Name the link, so it is easily identified by the user.
    3. Click Done when finished.

Previously Released Helpful Tips