Helpful Tips
Helpful Tips for August
Obtaining Notifications of New and Updated Authorizations in iConnect
Receiving notifications of new and updated authorizations in iConnect will enable providers to make the necessary adjustments so that the services being provided are in line with the current authorization. In order to receive notifications of changes or creation of new authorizations, the provider must assign a worker in iConnect to receive the “The status of the authorization has changed.” tickler.
The agency owner or delegate will identify specific worker(s) to obtain the service authorization creation/update ticklers. The identified workers will need to have their worker profile modified. The Job Aid for Service Authorization Update Ticklers will give detailed instructions on how to modify the identify workers’ profiles to obtain the creation/update ticklers.
