Quality Assurance Library – APD iConnect

Manuals

• Event Notifications/Roster Violations Training Manual (UPDATED 7/18/2024)


• QA – Alert Remediation Training Manual (UPDATED 7/18/2024)


• QA – PDR High Score Training Manual (UPDATED 7/18/2024)


• QA – PDR Low Score Training Manual  (UPDATED 7/18/2024)


• QA – Other Remediation Training Manual (UPDATED 7/18/2024)

TRAIN Video Listing

Providers can view the videos in TRAIN Florida listed below:

• APD - iConnect - Quality Assurance - Alert Remediations Part 1
• APD - iConnect - Quality Assurance - Alert Remediations Part 2 (As Needed Workflows)

• APD - iConnect - Quality Assurance - PDR High Score Remediations Part 1
• APD - iConnect - Quality Assurance - PDR High Score Remediations Part 2 (As Needed Workflows)

• APD - iConnect - Quality Assurance - PDR Low Score Remediations Part 1
• APD - iConnect - Quality Assurance - PDR Low Score Remediations Part 2 (As Needed Workflows)

• APD - iConnect - Quality Assurance - Other Remediations Part 1
• APD - iConnect - Quality Assurance - Other Remediations Part 2 (As Needed Workflows)