WSC Library

Configuration Requirements

• Wellsky Human Services Computer Configuration Requirements (NEW 1/5/2024)
• Quality Assurance Library
• Worker Portal
  

Manuals

The Case Management Manual chapters listed in this section are only chapters that require Waiver Support Coordinators to complete a function/process within the respective chapters.

iConnect Case Management Training Manual

• APD iConnect Behavioral Services Training Guide 
• APD iConnect Employment Services Training Manual 
• APD iConnect ICF Training Manual 
• APD iConnect Residential Planning Training Manual  (Updated 6/4/2024)
• APD iConnect Supported Living Training Manual 
• SAN Training Guide for WSCs (Updated 7/22/2020)

eLearning Modules

• TRAIN FL iConnect Self-Paced Training Modules - WSC (NEW 5/6/2025)
• WSC Interaction with SANs (Updated 6/8/2022)
• Cost Planning and Support Planning Videos
• SAN Videos
• Processing Rejected Authorizations - November 19, 2020

Cost Plan & Authorization Documents

• Cost Plan Rollover Cheat Sheet 
• Importance of Resolving Rejected Authorizations 
• Handling Rejection Errors in iConnect – Checklist 
• CDC+ Cost Planning Job Aid (Updated 11/12/2024)

Eligibility & Medication Documents

• HCBS Eligibility Work Sheet Directions (Updated 3/28/2025)
• Medication in APD iConnect
• Adding "Other" Medications - Temporary Workaround 

Documents

• Plan Validation Errors Job Aid (Updated 8/27/2025)
• iConnect Significant Additional Needs (SAN) Quick Reference Guide – WSC Version 
• Updating the Worker's Record Job Aid 
• Reviewing Provider Documentation in iConnect 
• Job Aid for Service Authorization Update Ticklers 
• Documenting Personal Disaster Plan in Notes (NEW 5/29/2025)
• Updating Consumer Demographics (Updated 8/1/2025)
• Documenting Non-Billable Activities - 0000-NB WSC Administrative Activity 
• Notes in iConnect Job Aid (Updated 12/20/2024)
• Provider Selection Provider Search - Temporary Workaround 
• Provider Selection Catalog 
• Add a Supervisor WSC
• Creating Manual Ticklers for WSCs
• iConnect Notes Quick Reference Guide (Updated 12/20/2024)