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APD iConnect Helpful Tips
Division Tab – Locating WSC’s Contact Information for Client
A new enhancement has been implemented in iConnect that now allows the Service Provider and Service Provider Worker roles to access the Division tab of the clients that they have authorizations for in iConnect. This will allow the Service Provider and the Service Provider Worker to find details of the WSC for that client. The Division tab is maintained by APD staff. The WSC’s information in iConnect is maintained by the Service Providers of the Qualified Organization that employs the WSC. To locate the details for the client’s WSC, navigate to the client’s record in iConnect. Then click the Divisions tab. The list view grid will display the “APD Eligible – Waiver” hyperlink. Once the hyperlink is clicked, a pop-up will display with the Primary Worker. Click “Details” next to the Primary Worker’s name. A pop-up will display the business phone number, and the email address of the WSC.
