| May 1 2024: Identifying Multiple Workers with the Same Name |
| May 1 2024: Missing EVV Activities/Provider Documentation Activities |
| May 1 2024: Using Filters |
| May 1 2024: Identifying Where the Support Plan is from the Waiver Support Coordinator (WSC) |
| May 1 2024: Need to Update a Record in Complete Status? |
| May 1 2024: Why do Alert Notes Appear When A Consumer Record is Opened? |
| June 1 2024: Need to Know There Is A Provider Selection for Your Organization |
| June 1 2024: How Can I Change a Note in iConnect That Is Grayed Out? |
| June 1 2024: How To Know if Notes Have Been Read |
| June 1 2024: How To Get Rid of Ticklers On Your Dashboard |
| June 1 2024: Need A Transcript of TRAIN Course Modules in Writing |
| July 1 2024: Ellipsis (…) button change to “Lookup” button |
| July 1 2024: Attaching Documents from outside iConnect |
| July 1 2024: Viewing History in iConnect |
| July 1 2024: Unable to see Workers in iConnect |
| July 1 2024: Time-Out Feature in iConnect |
| August 1 2024: Division Tab – Locating WSC’s Contact Information for Client |
| August 1 2024: Characters Available on Form Text Fields in iConnect |
| August 1 2024: How do I access the Service Desk Ticket that my staff has submitted? |
| August 1 2024: Can I generate a tickler? |
| August 1 2024: How do I sort through my Ticklers? |
| September 1 2024: Is there a way to delete provider documentation? |
| October 1 2024: Save Provider Documentation without completing it. |
| November 1 2024: How do I clear out Notes that are listed on my Dashboard Screen. |
| December 1 2024: Opening multiple attachments that are within the Notes tab. |
| December 1 2024: Where do we find Alert Notes now? |
| February 1 2025: Where do I find reports in iConnect? |
| February 1 2025: How do I create a service desk ticket through CyberArk? |
| February 1 2025: How do I access a service desk ticket already created? |
| March 1 2025: How long does it take for the preauthorization (PA) Number to show on service authorizations? |
| April 1 2025: How are the list view grids used in iConnect? |
| April 1 2025: Can iConnect users print the list view grids? |
