APD > Helpful Tips Repository

May 1 2024: Identifying Multiple Workers with the Same Name
May 1 2024: Missing EVV Activities/Provider Documentation Activities
May 1 2024: Using Filters
May 1 2024: Identifying Where the Support Plan is from the Waiver Support Coordinator (WSC)
May 1 2024: Need to Update a Record in Complete Status?
May 1 2024: Why do Alert Notes Appear When A Consumer Record is Opened?
June 1 2024: Need to Know There Is A Provider Selection for Your Organization
June 1 2024: How Can I Change a Note in iConnect That Is Grayed Out?
June 1 2024: How To Know if Notes Have Been Read
June 1 2024: How To Get Rid of Ticklers On Your Dashboard
June 1 2024: Need A Transcript of TRAIN Course Modules in Writing
July 1 2024: Ellipsis (…) button change to “Lookup” button
July 1 2024: Attaching Documents from outside iConnect
July 1 2024: Viewing History in iConnect
July 1 2024: Unable to see Workers in iConnect
July 1 2024: Time-Out Feature in iConnect
August 1 2024: Division Tab – Locating WSC’s Contact Information for Client
August 1 2024: Characters Available on Form Text Fields in iConnect
August 1 2024: How do I access the Service Desk Ticket that my staff has submitted?
August 1 2024: Can I generate a tickler?
August 1 2024: How do I sort through my Ticklers?
September 1 2024: Is there a way to delete provider documentation?
October 1 2024: Save Provider Documentation without completing it.
November 1 2024: How do I clear out Notes that are listed on my Dashboard Screen.

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