APD iConnect Helpful Tips

---

How do I create a service desk ticket through CyberArk?

1. Sign into the user portal (aka CyberArk) and click on the “APD Service Desk” icon.
   1. Click on the icon to open the application.


2. Click the “New Ticket” button located on the upper right side of the screen to open the new ticket window and fill out the required fields in order to open a new helpdesk ticket.

Click Here to return to the APD iConnect Helpful Tips