APD iConnect Helpful Tips

How do I access a service desk ticket already created?

  1. Sign into the user portal (aka CyberArk) and click on the “APD Service Desk” icon.
    1. Click on the icon to open the application.

  2. Click the ticket icon on the left side of the screen.
    1. If you hover over the ticket icon it will display “My Tickets.”

  3. A list of all tickets associated with the account will display. The list can be filtered, using the dropdown menu, to show tickets that were requested by the user or tickets where the user was copied or mentioned.

  4. Use the search engine at the top of the screen to locate a specific ticket. Search by ticket number or key words to locate a specific ticket. Click the magnifying glass to execute the search.



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